Frequently Asked Questions

Customer Service FAQ's

1.
How can I receive Literature, Retail Price List or a Color Chart?
2.
How do I order SDS Products?
3.
How can I get pricing on SDS Equipment?
4.
Can I order Custom Colors for Upholstery?
5.
What is the lead-time for SDS Equipment?
6.
How can I obtain the weights & dimensions for my equipment?
7.
Where is my ship date on my order acknowledgment?
8.
How can I obtain a tracking/pro number for my shipment?


Technical Support FAQ's

1.
How do I program my dental chair?
2.
How do I replace the bulb of my SDS Light?
3.
How do I adjust the air pressure of each individual handpiece?
4.
What do I use to purge my system?
5.
Where can I obtain a copy of a product manual?
6.
Where can I locate the serial # for my SDS Product?


Answers - Customer Service

1. Q: How can I receive Literature, Retail Price List or a Color Chart?
A: To receive literature, Retail Price List or a Color Chart, you may go to the "Contact Us" link below and submit your request via e-mail or call our Customer Service Team at 1-800-275-3368.
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2. Q: How do I order SDS Products?
A: In order to provide the best quality of installation and service, SDS products are distributed through a network of qualified authorized dealers. Please contact an authorized SDS dealer in you area.

For authorized dealers: All orders must be faxed (verbal orders will not be accepted) to our Customer Service Department at 1-954-730-3602 with the following information:

1. Quantity for each product/part ordered.
2. Item numbers
3. Description
4. Ship-to-address
5. Method of Transportation
6. Requested shipping date
7. Purchase order number
8. Signature of person placing the order

For Same Day Shipments:
- All orders must be received by 2:00pm EST.
- All orders received after 2:00pm EST will be processed the next business day.

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3. Q: How can I get pricing on SDS Equipment?
A: In order to provide the best quality of installation and service, SDS products are distributed through a network of qualified authorized dealers. Please contact an authorized SDS dealer in you area. You may also call our Customer Service Team and request a Suggested Retail Price List at 1-800-275-3368.
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4. Q: Can I order Custom Colors for Upholstery?
A: Yes. If you would like a color that in not listed on our standard color selection, any color may be ordered for a nominal fee. Please call your local authorized SDS dealer for more details.
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5. Q: What is the lead-time for SDS Equipment?
A: SDS, strives to maintain a maximum or two(2) week lead-time on our packages, sometimes there are critical factors outside our control. Please call or Customer Service Team via e-mail at
sales@summitdental.com or call us at 1-800-275-3368.
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6. Q: How can I obtain the weights & dimensions for my equipment?
A: There are weights & dimensions in our
product manuals or you may call our Customer Service Team at
1-800-275-3368.
For weights and dimensions:
Chairs
Lights


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7. Q: Where is my ship date on my order acknowledgment?
A: The ship date is the "Required Date" located on your sales order acknowledgment form.
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8. Q: How can I obtain a tracking/pro number for my shipment?
A: Please call our Customer Service Team at 1-800-275-3368 to obtain the tracking/pro number and for parts go to
www.fedex.com to track your shipment. For equipment shipments, please contact the appropriate freight carrier.
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Answers - Technical Support

1. Q: How do I program my dental chair?
A:  Biscayne 3050, click
here
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2. Q: How do I replace the bulb of my SDS Light?
A: For the Model 1340, click
here.
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3. Q: How do I adjust the air pressure of each individual handpiece?
A: If you have Models 1440 Euro, 1400 Deluxe, 1450 Basic or 1550 Mobile Carts, click
here.
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4. Q: What do I use to purge my system?
A: Please click
here.
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5. Q: Where can I obtain a copy of a product manual?
A: You may
download a copy of our product manuals, click here or call our Customer Service team at 1-800-275-3368.
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6. Q: Where can I locate the serial # for my SDS Product?
A: • For Chairs, click here.
• For Lights, click
here.
• For Delivery Units/Mobile Carts, click
here.
• For Assistant's Packages, click
here.
• For Doctor Stools, click
here.
• For Assistant Stools, click
here.
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