Q: How do I order SDS Products?
A: Orders for SDS products shown in the catalog must be placed by an authorized SDS dealer. All orders must be done in writing whether by mail or fax. The following information should be included with each order:

For authorized dealers:
All orders must be faxed (verbal orders will not be accepted) to our Customer Service Department at 1-954-730-3602 with the following information:

For Same Day Shipments:
- All orders must be received by 2:00pm EST.
- All orders received after 2:00pm EST will be processed the next business day.

Minimum Orders:
There will be a $10.00 service fee for all orders less than $25.00

Hold Orders:
Orders held by dealer after manufacture has been completed but before shipment has been made, will be invoiced and subject to payment terms. After 30 Days, held orders will be subject to a 1 ½ % per month storage charge.

Q: Where is my ship date on my order acknowledgment?
A: The ship date is the "Required Date" located on your sales order acknowledgment form. Every order received by email or fax or mail will be acknowledged within 24 hours in writing ( after credit approval). It is the dealers responsibility to check acknowledgments carefully against their order to ascertain it is correct and NOT duplicated.

Written confirmation of orders must be clearly marked “Confirmation” to avoid duplicate manufacture and shipments. If this is not done, and duplicate shipment occurs, the dealer is responsible to accept and remit for this merchandise

Q: What is the Return Policy at SDS?
A: Returns - Prior authorization must be obtained from Summit Dental Systems for the return of any product. If a return for credit is authorized, a 15% restocking fee will be charged on all items. All cabinets will be subject to a 40% restocking fee. All custom orders returned will be subject to a 75% restocking fee. A $25 minimum will be implemented for any return that qualifies for restocking fee. No return for credit requests will be accepted after 60 days from the shipment date.

All items to be returned warranty and otherwise must be returned within 60 days of the return authorization. Any item either returned after 60 days of the return authorization will not be accepted and a charge will be placed for the item not returned. All returns must include the official SDS RTN label provided upon authorization. Any item returned without the official SDS RTN label will not be accepted and will be returned to sender. Any item returned for credit must be received undamaged. Return packaging is the responsibility of the customer. The customer will be held to the same standards for packaging as they received it.

Any items scratched and damaged due to poor packaging will be returned without credit or a rework/repaint fee. The customer is responsible for any freight costs involved with a return. Please contact customer service with any question at 1-800-275-3368.

Warranty Return Policy - In the case of a defective warranty item, a copy of the replacement invoice, serial number of the product under which it was replaced, and a description of symptoms of the defect must be returned with the part to Summit Dental System, 3560 NW 53rd Court, Ft Lauderdale FL 33309, within 30 days of the invoice date in order to receive credit. Any and all expenses for freight, labor to perform warranty service, and purchase of spare parts are the responsibility of the buyer. Any fraudulent claims made may void the warranty. Any additional warranty that may be provided by an authorized Summit Dental Systems dealer is the sole responsibility of the said dealer.

* SDS reserves the right to make changes or improvements on any products without being required to modify existing equipment in a like manner