Frequently Asked Questions

Customer Service FAQ's
1. How can I receive Literature, Retail Price List or a Color Chart?
2. How do I order SDS Products?
3. How can I get pricing on SDS Equipment?
4. Can I order Custom Colors for Upholstery?
5. What is the lead-time for SDS Equipment?
6. How can I obtain the weights & dimensions for my equipment?
7. Where is my ship date on my order acknowledgment?
8. How can I obtain a tracking/pro number for my shipment?


Technical Support FAQ's

1. How do I program my dental chair?
2. How do I replace the bulb of my SDS Light?
3. How do I adjust the air pressure of each individual handpiece?
4. What do I use to purge my system?
5. Where can I obtain a copy of a product manual?
6. Where can I locate the serial # for my SDS Product?


Answers - Customer Service

1. Q: How can I receive Literature, Retail Price List or a Color Chart?
A: To receive literature, Retail Price List or a Color Chart, you may go to the "Contact Us" link below and submit your request via e-mail or call our Customer Service Team at 1-800-275-3368.
Back to top


2. Q: How do I order SDS Products?
A: In order to provide the best quality of installation and service, SDS products are distributed through a network of qualified authorized dealers. Please contact an authorized SDS dealer in you area.

For authorized dealers: All orders must be faxed (verbal orders will not be accepted) to our Customer Service Department at 1-954-730-3602 with the following information:

1. Quantity for each product/part ordered.
2. Item numbers
3. Description
4. Ship-to-address
 5. Method of Transportation
6. Requested shipping date
7. Purchase order number
8. Signature of person placing the order

For Same Day Shipments:
- All orders must be received by 2:00pm EST.
- All orders received after 2:00pm EST will be processed the next business day.

Back to top


3. Q: How can I get pricing on SDS Equipment?
A: In order to provide the best quality of installation and service, SDS products are distributed through a network of qualified authorized dealers. Please contact an authorized SDS dealer in you area. You may also call our Customer Service Team and request a Suggested Retail Price List at 1-800-275-3368.
Back to top


4. Q: Can I order Custom Colors for Upholstery?
A: Yes. If you would like a color that in not listed on our standard color selection, any color may be ordered for a nominal fee. Please call your local authorized SDS dealer for more details.
Back to top


5. Q: What is the lead-time for SDS Equipment?
A: SDS, strives to maintain a maximum or two(2) week lead-time on our packages, sometimes there are critical factors outside our control. Please call or Customer Service Team via e-mail at sales@summitdental.com or call us at 1-800-275-3368.
Back to top


6. Q: How can I obtain the weights & dimensions for my equipment?
A: There are weights & dimensions in our product manuals or you may call our Customer Service Team at
1-800-275-3368.
For weights and dimensions:
• Chairs
• Lights
•


Back to top


7. Q: Where is my ship date on my order acknowledgment?
A: The ship date is the "Required Date" located on your sales order acknowledgment form.
Back to top


8. Q: How can I obtain a tracking/pro number for my shipment?
A: Please call our Customer Service Team at 1-800-275-3368 to obtain the tracking/pro number and for parts go to www.fedex.com to track your shipment. For equipment shipments, please contact the appropriate freight carrier.
Back to top



Answers - Technical Support
1. Q: How do I program my dental chair?
A:  Biscayne 3050, click here
Back to top


2. Q: How do I replace the bulb of my SDS Light?
A: For the Model 1340, click here.
Back to top


3. Q: How do I adjust the air pressure of each individual handpiece?
A: If you have Models 1440 Euro, 1400 Deluxe, 1450 Basic or 1550 Mobile Carts, click here.
Back to top


4. Q: What do I use to purge my system?
A: Please click here.
Back to top


5. Q: Where can I obtain a copy of a product manual?
A: You may download a copy of our product manuals, click here or call our Customer Service team at 1-800-275-3368.
Back to top


6. Q: Where can I locate the serial # for my SDS Product?
A: • For Chairs, click here.
• For Lights, click here.
• For Delivery Units/Mobile Carts, click here.
• For Assistant's Packages, click here.
• For Doctor Stools, click here.
• For Assistant Stools, click here.
Back to top